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customer
services
Prices
While these catalogs
represent product lines which will be offered through June, prices
are subject to change without notice. All current prices will be quoted
over the phone or by e-mail and we welcome your inquiries.
Credit Policy
Unless a deposit or written
confirmation is required, Ultimate Swim Shop Inc. will ship all orders
taken via telephone or e-mail to established team accounts including
YMCA's, HIGH SCHOOLS, COLLEGES, and UNITED STATES SWIMMING TEAMS. Our
terms are strictly Net 30 days from date of invoice although exceptions
are made for institutions that require a signed voucher. A finance
charge of 1-1 1/2 % per month will be assessed on all accounts PAST
DUE. It is necessary that we have an address for shipping, and the
name, address and phone number of the treasurer or merchandising chairperson.
A minimum initial order of $50.00 is necessary to establish a team
account. A $15.00 fee will be charged to all customers when the bank
because of insufficient or uncollected funds returns a check to us.
Returns
All requests for exchanges
must be received within 10 days of the original date of the invoice
in order to receive a replacement. Exchanges will be made only on accounts
which are paid in full. Team customers who are returning new unused
products within 30 days of our original shipment are subject to a minimum
handling and restocking charge of 20%; a credit memo will be issued
to an invoice for the original team price of the product less the restocking
charge. Those returns made after an invoice is paid will be issued
merchandise credit if a replacement is not desired. Credit will be
issued on return of those items, which were prepaid or charged to a
bank charge card. Finally merchandise credit will be issued on those
items which are out of stock, undeliverable within 30 days, or cancelled
prior to our shipment. ALL RETURNS MUST BE AUTHORIZED BY ULTIMATE SWIM
SHOP AND HAVE AN RMA#.
Refunds
New, unused products
returned within 30 days with sales slip will be accepted wiht prior
approval of Ultimate Swim Shop and subject to a 20% restocking charge.
Items made to customer's specs, design, or dimensions may not be returned
under any circumstances unless defective. DEFECTIVE MERCHANDISE WILL
BE REFUNDED AT NO CHARGE.
Team Accounts
Ultimate
Swim Shop will invoice team accounts for any quantity of suits.
Orders of 12 or more suits will qualify for the team price.
We'll honor the same team price for re-orders of as few as 1 suit. Shipping
and handling is $5.00 for the first suit, $1.00 each additional suit.
Security Guarantee
None of our customers
has reported fradulent use of a credit card as a result of purchases
made at Ultimateswimshop.com. All of your transactions at ultimateswimshop.com
are covered by our secuity guarantee:
1. Our secure server
software encrypts all of your personal information including credit
card number, name, and address, so that it cannot be read as the information
travels over the Internet.
2. In the event of unauthorized
use of your credit card, most banks either cover all the charges that
result from the unauthorized use or may limit your liability to just
$50.
3. If your bank holds
you liable, Ultimateswimshop.com will cover your liability up to $50
provided that the unauthorized use of your credit card resulted through
no fault of your own from purchases made at Ultimateswimshop.com while
using the secure server.
Please note: This guarantees
only applies to purchases made using our secure server and covers a
maximum liability of $50. You must notify your credit card provider
of any unauthorized use.
If you prefer not
to send your credit card number over the Internet:
Just call us at 800.628.SWIM (toll
free in U.S. and Canada)
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