Customer Service

Prices

While these catalogs represent product lines which will be offered through June, prices are subject to change without notice. All current prices will be quoted over the phone or by e-mail and we welcome your inquiries.

Credit Policy

Unless a deposit or written confirmation is required, Ultimate Swim Shop Inc. will ship all orders taken via telephone or e-mail to established team accounts including YMCA's, HIGH SCHOOLS, COLLEGES, and UNITED STATES SWIMMING TEAMS. Our terms are strictly Net 30 days from date of invoice although exceptions are made for institutions that require a signed voucher. A finance charge of 1-1 1/2 % per month will be assessed on all accounts PAST DUE. It is necessary that we have an address for shipping, and the name, address and phone number of the treasurer or merchandising chairperson. A minimum initial order of $50.00 is necessary to establish a team account. A $15.00 fee will be charged to all customers when the bank because of insufficient or uncollected funds returns a check to us.

Returns

All requests for exchanges must be received within 10 days of the original date of the invoice in order to receive a replacement. Exchanges will be made only on accounts which are paid in full. Team customers who are returning new unused products within 30 days of our original shipment are subject to a minimum handling and restocking charge of 20%; a credit memo will be issued to an invoice for the original team price of the product less the restocking charge. Those returns made after an invoice is paid will be issued merchandise credit if a replacement is not desired. Credit will be issued on return of those items, which were prepaid or charged to a bank charge card. Finally merchandise credit will be issued on those items which are out of stock, undeliverable within 30 days, or cancelled prior to our shipment. ALL RETURNS MUST BE AUTHORIZED BY ULTIMATE SWIM SHOP AND HAVE AN RMA#.

Privacy Policy

We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone

Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

Shipping and Handling

Please be assured that your items will ship out within two business days of purchase. You package will be shipped by the method you pick at check out.

If you're trying to estimate when a package will be delivered, please note the following:
Credit card authorization and verification must be received prior to processing. Federal Express and UPS deliveries occur Monday through Friday, excluding holidays.

If you require express shipping you may for additional cost choose that option at check out.

SHIPPING AND HANDLING COSTS:

$7.50 for UPS ground

$50 for fed ex overnight

$50 for USPO international

If you what another method of shipping please call 1-800-628-SWIM during business hours.

Refunds

New, unused products returned within 30 days with sales slip will be accepted wiht prior approval of Ultimate Swim Shop and subject to a 20% restocking charge. Items made to customer's specs, design, or dimensions may not be returned under any circumstances unless defective. DEFECTIVE MERCHANDISE WILL BE REFUNDED AT NO CHARGE.